Privacy Policy
How we collect, use, and protect your personal information
Language Notice
Our legal documents are provided in English as the authoritative version. While navigation and interface elements are available in multiple languages, the legal content remains in English to ensure accuracy and legal validity. This is standard practice for B2B enterprise software platforms.
For questions about these documents in your local language, please contact our legal team at legal@flowapp.com
1Introduction
FlowApp Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our self-hosted software platform.
Privacy Principles:
- • Data minimization - we collect only what's necessary
- • Purpose limitation - data used only for stated purposes
- • Transparency - clear communication about data practices
- • User control - you control your personal data
2Information We Collect
We may collect information about you in a variety of ways including information you provide directly, usage data, and technical information about your system.
Information We Collect:
Account Information
- • Name and email address
- • Company details
- • Subscription information
Usage Data
- • Feature usage patterns
- • Performance metrics
- • Error logs
Technical Information
- • IP addresses
- • Browser information
- • System configuration
Support Data
- • Support tickets
- • Communication records
- • Resolution history
3How We Use Your Information
We use the information we collect to: provide and maintain our software, improve user experience, communicate with you, and ensure security and compliance.
Self-Hosted Deployment Note:
For self-hosted deployments, you maintain control over your data. We only process minimal telemetry data required for licensing verification and support purposes.
5Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures:
Technical Safeguards:
- • End-to-end encryption
- • Regular security audits
- • Access controls and monitoring
- • Secure data centers
Organizational Measures:
- • Staff security training
- • Data handling procedures
- • Incident response plan
- • Regular compliance reviews
6Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Data Retention Periods:
Account Data: Retained while account is active + 30 days
Usage Analytics: Anonymized after 2 years
Support Records: 5 years for compliance purposes
Financial Records: 7 years as required by law
7Your Rights
You have the right to access, update, or delete your personal information. You may also object to processing or request data portability where applicable.
Your GDPR Rights:
Access & Portability
Request a copy of your personal data
Rectification
Correct inaccurate personal data
Erasure
Request deletion of personal data
Objection
Object to certain data processing
8Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@flowapp.com.
Privacy Officer: privacy@flowapp.com
Data Protection Officer: privacy@flowapp.com
Response Time: We respond to privacy requests within 30 days