Enterprise Agreement
Enterprise licensing terms and volume agreements
Language Notice
Our legal documents are provided in English as the authoritative version. While navigation and interface elements are available in multiple languages, the legal content remains in English to ensure accuracy and legal validity. This is standard practice for B2B enterprise software platforms.
For questions about these documents in your local language, please contact our legal team at legal@flowapp.com
1Enterprise Overview
This Enterprise Agreement governs the use of FlowApp software for organizations with 50 or more users.
Enterprise Qualification Criteria:
Organization Size:
- • 50+ named users minimum
- • Multiple departments/teams
- • Annual contract commitment
- • Dedicated IT infrastructure
Requirements:
- • Enhanced security controls
- • Custom compliance needs
- • Integration requirements
- • Dedicated support needs
2Volume Licensing
Enterprise licenses include volume pricing, centralized management, and enhanced support options.
Enterprise Licensing Tiers:
Enterprise
Advanced features with enhanced support for growing organizations
Features:
- • Volume licensing
- • Priority support
- • Basic customization
- • Business hours phone support
Support:
- • Email support
- • Phone support
- • Knowledge base
- • Community forum
Enterprise Plus
Comprehensive solution for large organizations with custom requirements
Features:
- • Custom terms
- • Dedicated CSM
- • Advanced integrations
- • Custom deployment
Support:
- • 24/7 phone support
- • Dedicated CSM
- • Priority escalation
- • On-site training
Enterprise Premium
White-glove service for mission-critical enterprise deployments
Features:
- • Unlimited customization
- • Air-gapped deployment
- • Custom SLA
- • Source code access
Support:
- • 24/7 priority support
- • Dedicated engineering
- • Custom implementations
- • Emergency hotline
3Deployment Options
Enterprise customers can choose from cloud, on-premise, or air-gapped deployment options to meet their security requirements.
Deployment Options:
Cloud Deployment
Fully managed cloud instance with enterprise security controls.
- • Dedicated cloud resources
- • Regional data residency
- • Managed updates and maintenance
- • 99.9% uptime SLA
On-Premise
Complete control with installation on your infrastructure.
- • Full data control
- • Custom security configurations
- • Integration with existing systems
- • Flexible update schedules
Air-Gapped
Maximum security for isolated network environments.
- • No internet connectivity required
- • Offline license management
- • Physical media delivery
- • On-site support available
4Enterprise Support
Enterprise customers receive 24/7 priority support, dedicated account management, and guaranteed response times.
24/7 Enterprise Support Includes:
Support Channels:
- • Dedicated phone support
- • Priority email support
- • Secure chat platform
- • Emergency escalation hotline
Response Times:
- • Critical: 1 hour
- • High: 4 hours
- • Medium: 24 hours
- • Low: 48 hours
Account Management
- • Dedicated Customer Success Manager
- • Quarterly business reviews
- • Usage analytics and optimization
- • Feature roadmap consultation
Technical Services
- • Architecture consultation
- • Integration assistance
- • Performance optimization
- • Custom training programs
5Custom Terms
Enterprise agreements may include custom terms, additional security requirements, and specialized service level agreements.
Available Customizations:
Security & Compliance
Custom security controls, audit requirements, and compliance certifications
Integration Requirements
Custom APIs, SSO integration, and enterprise system connectivity
Service Level Agreements
Custom uptime guarantees, response times, and performance metrics
Data Residency
Specific geographic locations for data storage and processing
6Implementation Support
We provide dedicated implementation support, training, and ongoing success management for enterprise customers.
Implementation Timeline:
Discovery & Planning
Requirements gathering, architecture review, and implementation planning
Environment Setup
Infrastructure provisioning, security configuration, and integration setup
Testing & Training
User acceptance testing, admin training, and knowledge transfer
Go-Live & Support
Production deployment, user onboarding, and ongoing success management
7Enterprise Sales Contact
Ready to discuss enterprise requirements? Our enterprise sales team is here to help:
Enterprise Sales: enterprise@flowapp.com
Response Time: Initial consultation within 24 hours
Quote Process: Custom quotes provided within 5 business days