Cookie Policy
Information about cookies and tracking technologies
Language Notice
Our legal documents are provided in English as the authoritative version. While navigation and interface elements are available in multiple languages, the legal content remains in English to ensure accuracy and legal validity. This is standard practice for B2B enterprise software platforms.
For questions about these documents in your local language, please contact our legal team at legal@flowapp.com
1What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
How Cookies Work:
Cookies are text files containing small amounts of information downloaded to your device when you visit a website. They are then sent back to the originating website on each subsequent visit.
Cookies are useful because they allow a website to recognize your device. They help websites remember your preferences, login status, and provide personalized content.
2Types of Cookies
We use essential cookies for security and functionality, analytics cookies to understand usage, and preference cookies to remember your settings.
Cookie Categories We Use:
Essential Cookies
These cookies are necessary for the website to function properly
Purpose:
Provide core functionality including security, session management, and language preferences
Examples:
- • Session ID
- • CSRF tokens
- • Language preference
- • Theme selection
Analytics Cookies
These cookies help us understand how visitors interact with our website
Purpose:
Collect anonymous usage statistics to improve website performance and user experience
Examples:
- • Page views
- • Feature usage
- • Performance metrics
- • Error tracking
Preference Cookies
These cookies remember your preferences and settings
Purpose:
Store user preferences to provide a personalized experience
Examples:
- • Dashboard layout
- • Notification settings
- • Display preferences
- • Saved filters
3Essential Cookies
These cookies are necessary for the website to function properly. They include session cookies, security cookies, and language preferences.
Essential Cookies Cannot Be Disabled
These cookies are necessary for our website to function properly and cannot be disabled. They are usually set in response to actions you take that amount to a request for services.
Essential Cookie Details:
Authentication Cookies
Purpose: Keep you logged in during your session
Duration: Session (deleted when browser closes)
Data: Session ID, authentication tokens
Security Cookies
Purpose: Protect against cross-site request forgery
Duration: Session
Data: CSRF tokens, security hashes
Load Balancing
Purpose: Route requests to appropriate servers
Duration: Session
Data: Server affinity information
Preference Cookies
Purpose: Remember your language and theme settings
Duration: 1 year
Data: Language code, theme preference
4Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Privacy-First Analytics
We use privacy-focused analytics that do not track individual users across websites and respect Do Not Track headers. All data is anonymized and aggregated.
Analytics Information Collected:
Usage Metrics:
- • Page views and navigation patterns
- • Feature usage and interaction data
- • Session duration and bounce rates
- • Error rates and performance metrics
Technical Information:
- • Browser type and version
- • Operating system information
- • Screen resolution and device type
- • Referrer URLs (without personal data)
5Managing Cookies
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Cookie Management Options:
FlowApp Cookie Preferences
Use our cookie preference center to manage optional cookies:
Cookie Settings → Manage Preferences
Browser Settings
Most browsers allow you to control cookies through their settings:
Desktop Browsers:
- • Chrome: Settings → Privacy → Cookies
- • Firefox: Preferences → Privacy → Cookies
- • Safari: Preferences → Privacy
- • Edge: Settings → Privacy → Cookies
Mobile Browsers:
- • iOS Safari: Settings → Safari → Privacy
- • Android Chrome: Settings → Site settings
- • Follow browser-specific instructions
- • Clear cookies via browser history
6Third-Party Cookies
We may use third-party services that set their own cookies. These services have their own privacy policies and cookie practices.
Third-Party Services:
Content Delivery Network (CDN)
PerformanceUsed to deliver static assets faster and more reliably.
Purpose: Improve loading speeds and reduce server load
Data: IP address, browser information, requested resources
Error Monitoring
FunctionalityHelps us identify and fix technical issues quickly.
Purpose: Monitor application health and user experience
Data: Error messages, stack traces, user agent information
7Policy Updates
We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
Policy Update Process:
We review and update this Cookie Policy annually or when significant changes are made to our cookie usage.
When we make material changes, we will notify users through:
- Email notification to registered users
- Prominent notice on our website
- Updated "last modified" date on this policy
- Cookie consent banner updates
Version History:
Current Version: 1.0
Last Updated: 2024-07-19
Effective Date: 2024-01-15
Change Notifications:
Notice Period: 30 days advance notice
User Action: Continued use implies consent
Objection Period: 14 days to object
8Cookie Policy Contact
For questions about our cookie practices or to exercise your rights regarding cookies:
Privacy Team: privacy@flowapp.com
Data Protection Officer: privacy@flowapp.com
Cookie Preferences: Accessible via website settings
Response Time: Cookie-related inquiries answered within 5 business days